Refund policy

Thank you for shopping at Tazah Global's partner store GulffindKSA. We strive to provide a seamless shopping experience and want you to be completely satisfied with your purchase. This policy explains our guidelines and procedures for processing replacements and refunds. By purchasing on our website, you agree to the terms of this Policy.

Replacement Eligibility

Product Eligibility

As a responsible company, Tazah Global wants to ensure that the product is received by the customer in its original condition and is not incorrect, broken, damaged, or faulty. If you receive a product that is incorrect, faulty, broken, or damaged, you are eligible for a replacement.

Timeframe

GulffindKSA will cater to all complaints received within 30 days of delivery.

Requests for replacement made within 7 days from the date of delivery will be processed free of charge. After 7 days, certain charges may apply for the replacement process.

Replacement Process

Initiation

To initiate a replacement, please share a video of the incorrect, faulty, broken, or damaged product with our customer support team within the eligible timeframe.

In many cases, the issue may be related to product usage, and our support team can guide you on how to resolve it. If we determine that the product is indeed faulty, damaged, broken, or incorrect, one of the following options will apply:

OPTION A

We will ask you to ship the incorrect, faulty, damaged, or broken product in its original packaging (including the Original Product Box and all accessories) to our warehouse at the following address:

Tazah Global LLC
Warehouse #13, Plot #4488
Al Sajaa Industrial, Sharjah, UAE

Within 5 working days of receiving the incorrect, faulty, damaged, or broken product, we will ship a replacement to you free of charge.

OPTION B

We will schedule a replacement within 14 working days. Please pack the product in its original packaging (including the Original Product Box and all accessories) for courier pickup. The courier will collect the product and provide a replacement.